Hypothekenbank Frankfurt AG appreciates the importance of the personal data entrusted to it. Ensuring the confidentiality of the data provided by clients and visitors to this website is one of its fundamental tasks as a bank. For decades, clients’ personal data has been protected through high security standards and work procedures designed especially to prevent the misuse of such data. Some of the procedures in place to protect personal data are outlined below.
1. Why does Hypothekenbank Frankfurt AG collect personal data?
We collect, process and use personal data on this website in order to be able to offer you better products and services and to ensure that the focus of our business procedures is on the client. We restrict this data collection and the processing and use of such data to the minimum required to be able to offer our clients oustanding products and services and to provide visitors to our website with the product information that is of greatest interest to them.
2. How does Hypothekenbank Frankfurt AG collect the data and for how long is it stored?
In accordance with the provisions of the German Data Protection Act, visitors to our webside are informed of data collection when it affects personal data. We do not collect, use or process any personal data beyond this extent without the person’s express consent, which may be given electronically. Once provided, such a one-off declaration can be revoked with future effect at any time.
Personal data which is conveyed to us over the Internet is only stored for as long as it is required to fulfil the purpose for which it was provided. Should you no longer be in agreement with the storage of your personal data or if this has become incorrect, if so instructed we will arrange for the data to be deleted or blocked or to make the necessary corrections (where this is possible under prevailing law). Upon request we will provide details free of charge of all personal data relating to you that we have stored.
In addition, Hypothekenbank Frankfurt AG is endeavouring to constantly improve its website. For this reason, we gather anonymous data on the use of the website, such as the origin domain, number of pages called up, length of visit etc. This data is used for purely statistical and market research purposes and is not passed on to third parties outside Hypothekenbank Frankfurt AG.
3. How is the data stored, protected and evaluated?
The information gathered on this website is passed on to the relevant unit within Hypothekenbank Frankfurt AG or to a provider in the context of processing order data. The duty of banking secrecy and the confidentiality of the data is maintained during this process. The office storing the data is the relevant legal person. The data is not passed on to third parties outside Hypothekenbank Frankfurt AG, unless this is required to be able to respond to prospectus enquiries for example (e.g. despatch of brochures by third party). Personal data is only used for the purpose stated on the relevant page on our website for which it was gathered.
The information sent on the e-mail forms on our website is encrypted using SSL. In addition to the standard browser encryption procedures, Hypothekenbank Frankfurt AG also uses even more powerful encryption procedures within its own bank systems to exclude the possibility of decoding by an unauthorized party. Should you not be satisfied with the data protection measures outlined here, or have any questions regarding the collection, processing and/or use of your personal data, please contact us. We will endeavour to answer your questions as quickly as possible and implement any suggestions you may have.
4. What means the Webtracking to the visitor of this website?
On this website data are collected and stored through web-controlling technologies in an anonymous form and solely for the purpose of optimization measures. User profiles are created under a pseudonym from this data. Cookies may also be used for this purpose which collect and store data solely in a pseudonym form. The data are not utilised to personally identify the visitor of this website and will not be collated with data via the bearer of the pseudonym. No personal data are stored. Further to the law this also includes the so called IP-address of the user. The IP-address will be made unrecognizeable and will not enable any inferences to be made about the visitor of the web site. This procedure was approved by the data protection officer of Hamburg further to §38 section 1 of the Federal Data Protection Law.